The Low House is committed to protecting the privacy and security of your personal information. We take care to protect the privacy of our customers and those who communicate (online or offline) with us, at events, over the phone, through our mobile applications, websites and social media platforms.
We only collect information that we know we will genuinely use and in accordance with the General Data Protection Regulation (GDPR). The type of information that we will collect on you, and you voluntarily provide to us online or offline includes:
We may, in further dealings with you, extend this information to include your purchases, services used and agreements and payment transactions.
You are under no statutory or contractual requirement or obligation to provide us with your personal information; however we require at least the information above in order for us to deal with your enquiry and/or provide a service.
Your Personal Data is collected in a number of different ways, including:
Creation of personal data – during our dealings with you as a customer, we may create Personal Data about you, such as transactions.
The legal basis for processing your data will be at least one of the following legal grounds available under the General Data Protection Regulation (GDPR):
Our legitimate interests for this purpose are:
We will not store, process or transfer your data for any other purpose unless we have an appropriate lawful reason to do so.
We may share your personal data with other organisations in the following circumstances:
We will send you relevant offers and news about our products, services and events in a number of ways including by email, unless you have exercised your right to opt out from these communications
If you wish to opt out of our communications, you can do so by using the ‘Unsubscribe’ option on our communications or email email@example.com
You have the right to access the personal information that we hold about you in many circumstances, by making a request. This is sometimes termed ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge and aim to do so within 30 days from when your identity has been confirmed.
We would ask for proof of identity and sufficient information about your interactions with us that we can locate your personal If you would like to exercise this right, please contact us as set out below.
If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.
If you would like to exercise this right, please contact us as set out below.
You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.
If you would like to exercise this right, please contact us as set out below.
The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as ourselves are available publicly. You can access them here https://ico.org.uk/for-the-public.
You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.
We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and never retain your information for longer than is necessary.
When using our websites or mobile applications, you may be able to share information through social networks like Facebook and Twitter.
For example, when you ‘like’, ‘share’ or review our Services. When doing this, your personal information may be visible to the providers of those social networks and/or their other users. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.
Data security is of great importance to us and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your collected data.
We take security measures to protect your information including:
But, before you make a decision to switch off Cookies, it’s important to understand what a Cookie does.
Cookies do lots of different jobs, most of which are highly beneficial to the user. A Cookie helps you to navigate between pages efficiently; they store your preferences, remembering what it is you like. Cookies really help to improve your website experience and so do have a benefit for the user. One really important feature of a Cookie is that they remember you and so if there are websites you regularly visit, when you login the website remembers you and so as you move between pages it will keep you logged in. If the website doesn’t remember you, then you might have difficulty keeping logged in as you move from page to page.
Cookies are also really useful for website owners and can be used to help with their marketing and advertising. Cookies may be set by the website you are visiting, but they can also be set by a third party website who may be running content on the page you are visiting.
Below is a brief description of what the Cookies on our website do and what they are used for. We are assuming that you are happy with this usage, but if you are not, then you can delete our Cookies having visited the site.
There are different Cookie types:
Session Cookie – this is used for the duration of your current visit. You can find out more information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html
Persistent Cookie – these cookies are stored on a users’ device in between browser sessions which allows the preferences or actions of the user across a site/s to be remembered.
First and third party Cookies – this refers to whether the website domain that is placing the Cookie is a ‘first’ or ‘third’ party. First party Cookies are those set by the website visited by the user. Third party Cookies are those set by a domain other than the one being visited.
“Session” Cookies – may be used to remember various details about your visit e.g. to remember your log-in. These Cookies are deemed strictly necessary to the working of the website. If Cookies are disabled then some functionality of our site will be broken. More information on session Cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html
Google Analytics – we use this to help us to understand how our site is being used so that we can improve the user experience. You can find out more about Google’s position on privacy in relation to its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html
External web services – sometimes we use external web services, mostly to display content within our website, such as YouTube and Vimeo. In time, we may use other external sources too, so the list presented is not exhaustive. We cannot prevent these sites, or external domains from collecting information on your usage of this embedded content. If you are not logged in to these external services, then they will not know who you are, but they will still be able to gather anonymous information during any session on our website.
Email tracking – some of the emails we send to you such as service emails or invoice emails contain no tracking. However, we do from time to time send you emails that do contain tracking, ie newsletters. We track these emails so we can see how much traffic those emails send to our website and to help us improve what we do. Sometimes we do use the personal information e.g to re-email people who didn’t click the first time, but if you would rather we didn’t do that and you want to opt out, then you can do this via the “Preferences” link in each newsletter email we send.
Your browser will allow you to manage Cookies in some of the following ways, giving you the control over how cookies are used on your computer:
It’s important to be aware that if you block cookies, many websites will not work properly, hindering your online experience. We don’t recommend turning Cookies off when using our website.
If you would like more information, we have listed the “Help” sections from each of the Major Browsers so you can find out in more detail how to manage cookies on your browser.
If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy or the way your personal information is processed, please contact us by one of the following means:
By email: firstname.lastname@example.org
By post: The Laxfield Low House, Gorams Mill Lane, Laxfield. IP13 8DW
This Policy was last updated on 6th June 2018.